In this section, I have gathered a collection of frequently asked questions (FAQs) to guide you through your journey within my art shop.
I am here to provide you with all the answers you seek.
Curious about the inspiration behind my artworks? Wondering how to place an order, or eager to learn more about my shipping and handling process? Look no further! I have compiled this list of FAQs to ensure your experience is seamless and your questions find their answers.
Feel free to read up on our FAQ's or contact me for additional information via e-mail: email@example.com
Where is Miamouz based?
Miamouz is based in Northern Germany, Hannover.
Does Miamouz ship to me?
I offer both domestic and international shipping. For shipping prices please check the prices while checkout.
How long will it take for my order to arrive?
Domestic orders usually take 1-5 days to arrive while international order withing Europe take 1-4 weeks to arrive. International orders outside of Europe can take up to 8 weeks to arrive.
What are Oopsie Grade Items?
Pins and other items can have a small amount of Oopsies. Those are items that can have small damages such as small scratches for enamel pins, disaligned kiss cut for stickers and so on. If it's a big issue, that is always mentioned in the item description.
Please check my Quality Guide for Enamel Pin Grades.
My order didn't arrive or something is wrong with my order. What shall I do?
I am sorry there's something wrong with your order. Please contact me via email to firstname.lastname@example.org with your order number and issue.
- For purchases you're unhappy with, please contact me within 14 days of receipt for a return or exchange.
- Returned items have to be original/unused and undamaged with original packaging. Items that don't meet these qualifications won't be accepted.
- If your parcel or your order has been damaged in transit, please contact me immediately after receipt with photo evidence.